At Hermes, we ensure a proactive approach of understanding customer requirements, anticipating their needs, and initiate timely action to address any potential challenges that might lead to escalations. The resultant effect of such an action plan is customer retention, happy clients leading to positive word-of-mouth publicity and referrals
The Hermes philosophy of keeping our customers’ best interest as paramount and securing the business relationship for a longer-term. Relentless focus on customer success generates higher repeat business and creates upsell and cross-sell opportunities, thus adding to the revenues. We strive to achieve excellence in customer service & delivery. Satisfied customers are loyal and bring about higher usage, adoption & incomes